Refund Window
Monthly Subscriptions
- Request a refund within 14 days of your most recent payment
- Refunds are processed for the current billing period only
- Future charges will be cancelled
Lifetime Plans
- Request a refund within 30 days of your purchase
- After 30 days, all lifetime plan sales are final
- This extended window ensures you have adequate time to evaluate the service
How to Request a Refund
- Contact us within the applicable refund window
- Include your account email and payment details in your request
- Our team will process approved refunds within 3-5 business days
Refund Eligibility
Refunds are generally approved if:
- Requested within the refund window (14 or 30 days)
- You have not violated our Terms of Service
- There is no evidence of abuse or fraudulent activity
Refunds may be denied if:
- Request is outside the refund window
- Account shows evidence of abuse (excessive API usage, ToS violations, etc.)
- Service was used for prohibited purposes
- Multiple refund requests from same user (refund abuse)
Upgrading from Monthly/Yearly to Lifetime
Important: When you upgrade from a monthly or yearly subscription to a lifetime plan:
- Your recurring subscription is cancelled immediately
- You are charged the full lifetime plan price
- No refund or credit is provided for your unused subscription period
- Lifetime access begins immediately with no future charges
Please ensure you want to make this change before purchasing a lifetime plan.
Processing
- Approved refunds are processed by Paddle (our payment provider and merchant of record)
- Refunds are issued to your original payment method
- Processing time: 5-7 business days to appear on your statement
- International transactions may take up to 10 business days
Account Termination for Abuse
If your account is terminated for abuse or violation of our Terms of Service:
- No refunds will be issued for lifetime plans
- No prorated refunds for monthly/yearly subscriptions
- All access to your data and the service will be revoked
- Appeals can be submitted to our support team
Questions?
If you have any questions about refunds or your payment, please contact us.
Thank you for trusting Eternal Vault!