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Eternal Vault

Contact Us

Get help with your vault, billing questions, or technical support. We're here to help protect your family's future.

Get in Touch

We’re here to help you protect your family’s digital legacy. Whether you have questions about features, need technical support, or want to share feedback, we respond to every inquiry.

Email: [email protected]

How We Can Help

Account Support Login issues, password resets, vault access, account recovery

Billing Inquiries Plan details, payment questions, refunds, upgrades, subscription management

Technical Assistance Document uploads, contact setup, integration configuration, API questions

Feature Requests Suggestions to improve Eternal Vault for your family and others

Security Questions Encryption details, privacy policies, data handling, compliance

General Information How features work, best practices, implementation guidance

Response Time

We respond to all inquiries within 24-48 hours on business days.

For urgent account access issues, include “URGENT” in your email subject line for prioritized response.

Before Contacting Us

Check Our Resources

Include Relevant Information

  • Your account email address for billing or account-related questions
  • Specific error messages or screenshots when reporting technical issues
  • Device and browser information for troubleshooting
  • Detailed description of what you’re trying to accomplish

Our Commitment

Your trust in Eternal Vault means everything to us. We treat every inquiry with the same care and attention we put into protecting your family’s information.

When you contact us, you’ll receive:

  • Clear, detailed responses from our team
  • Professional support focused on your specific needs
  • Follow-up to ensure your issue is resolved
  • Respect for your time and privacy

Stay Connected

Want to stay updated on new features and improvements? Follow our changelog to see what we’re building.

Have feedback that doesn’t require a response? We welcome your thoughts on making Eternal Vault better serve families like yours.