Contact Us

We’re here to help with any questions about keeping your family’s information safe.

Get in Touch

For any inquiries, support requests, or feedback, please reach out to us:

Email: [email protected]

What We Can Help With

• Account Help: Problems with login, password reset, or accessing your vault
• Billing Questions: Questions about plans, billing, or payment methods
• Technical Help: Issues with uploading documents or adding trusted contacts
• Ideas & Feedback: Suggestions for making Eternal Vault better for families
• General Questions: Anything else about how Eternal Vault works

Response Time

• We typically respond to all inquiries within 24-48 hours during business days.
• For urgent account access issues, please include “URGENT” in your email subject line.

Before You Contact Us

You might find quick answers in our help documentation or by checking your account settings. For billing questions, please include your account email address to help us assist you faster.

Thank you for trusting Eternal Vault to help your family. We appreciate your confidence in us and look forward to hearing from you!