Get in Touch
We’re here to help you protect your family’s digital legacy. Whether you have questions about features, need technical support, or want to share feedback, we respond to every inquiry.
Email: [email protected]
How We Can Help
Account Support Login issues, password resets, vault access, account recovery
Billing Inquiries Plan details, payment questions, refunds, upgrades, subscription management
Technical Assistance Document uploads, contact setup, integration configuration, API questions
Feature Requests Suggestions to improve Eternal Vault for your family and others
Security Questions Encryption details, privacy policies, data handling, compliance
General Information How features work, best practices, implementation guidance
Response Time
We respond to all inquiries within 24-48 hours on business days.
For urgent account access issues, include “URGENT” in your email subject line for prioritized response.
Before Contacting Us
Check Our Resources
- Review our FAQ for immediate answers to common questions
- Visit your account settings to manage preferences
- Explore our comprehensive guides for step-by-step instructions
- Read our security documentation for technical details
Include Relevant Information
- Your account email address for billing or account-related questions
- Specific error messages or screenshots when reporting technical issues
- Device and browser information for troubleshooting
- Detailed description of what you’re trying to accomplish
Our Commitment
Your trust in Eternal Vault means everything to us. We treat every inquiry with the same care and attention we put into protecting your family’s information.
When you contact us, you’ll receive:
- Clear, detailed responses from our team
- Professional support focused on your specific needs
- Follow-up to ensure your issue is resolved
- Respect for your time and privacy
Stay Connected
Want to stay updated on new features and improvements? Follow our changelog to see what we’re building.
Have feedback that doesn’t require a response? We welcome your thoughts on making Eternal Vault better serve families like yours.