🚨 False Alarm - I’m Actually Okay!

Did your trusted contacts receive emergency emails by mistake? Maybe you forgot to check in, or were traveling, or had a technical issue. Don’t worry! You can easily stop the emergency and let everyone know you’re fine.

What Happened?

Your emergency was triggered because you didn’t send a “heartbeat” (check-in) for too long (your doomsday threshold). But you’re actually okay!

Your trusted contacts might have already received emails saying your vault has been opened.

How to Stop the Emergency Right Now

Step 1: Log Into Your Account

Go to your Eternal Vault dashboard:

Visit dash.eternalvault.app
Sign in with your credentials / Google OAuth

When you doomsday has been reached, you will see a warning that looks like this on your dashboard:

Step 2: Send a Heartbeat

Look for the “Heartbeats” option on app sidebar
Click “Record Heartbeat”
Your heartbeat will be recorded

What Happens Next?

When you send a heartbeat, Eternal Vault automatically:

✅ Stops the Emergency

Cancels all emergency access for your contacts
Locks your vault back to normal security

🔒 Secures Your Documents

Any special emergency links to your Google Drive, Dropbox, etc. are cancelled
Your documents go back to normal privacy settings

If You Can’t Log In

Ask Someone to Help

If you can’t access your account:

Ask a family member who knows your password to log in for you
They can send a heartbeat on your behalf
This will stop the emergency just the same

Contact Support

If you’re really stuck:

Email our support team
Explain the situation - that you’re okay but can’t log in
We can help verify your identity and stop the emergency. To expedite the process, you can send the email from your account email address

How to Prevent This in the Future

Set Reminders

Put heartbeat reminders in your phone calendar
Set them for every day or however often you need to check in
Make it a habit like brushing your teeth

Connect Fitness Apps

Link your Fitbit, Strava, Oura Ring, or other fitness apps
They send automatic heartbeats when you’re active
No need to remember - it happens automatically

Adjust Your Settings

Make your emergency threshold longer if you often forget to check in
Go to Settings and increase the number of days
Better safe than sorry - you can always make it shorter later

When You’re Traveling

Before You Go

Send a heartbeat right before you leave
Set reminders to check in while you’re away
Let your trusted contacts know you’ll be traveling (optional)

While You’re Away

Use hotel WiFi or mobile data to send heartbeats
Even once during your trip is usually enough
Don’t stress about it - just try to remember

Common Questions

”Will my contacts be mad?”

Most people understand that false alarms happen
They’d rather be safe than sorry too
They’ll be happy to know you’re okay

”Did anyone see my documents?”

Only if they actively tried to open your vault before you sent the heartbeat
Most people wait and try to contact you first
Even if they did, these are people you trust
You can always check the activity history to see if your vault was opened and documents were accessed or not

Quick Checklist

After you send a heartbeat to stop a false alarm:

Confirm the heartbeat was recorded in your dashboard
Check that emergency status is cleared (no warnings showing)
Contact your trusted contacts to let them know you’re okay (optional)
Review your heartbeat schedule and set reminders if needed
Consider connecting fitness apps for automatic heartbeats
Adjust threshold if needed to prevent future false alarms

Don’t worry - false alarms happen! The important thing is that you’re safe and the system worked as designed. Your trusted contacts will be relieved to know you’re okay, and everything goes back to normal once you send that heartbeat.

Need help? Contact our support team if you have any questions or trouble stopping the emergency.