📧 You’ve Received an Emergency Access Email

Someone who trusts you has not checked in with Eternal Vault for several days, and you’ve been notified as their emergency contact. This guide shows you exactly what to expect and what to do next.

What Does the Email Look Like?

You’ll receive an email that looks like this:

The email will tell you:

Who needs help (their name)
How long they haven’t checked in
When their last check-in was
What you need to do next

Is This Real or Spam?

✅ This is legitimate if:

The email is from [email protected]
It mentions someone you know personally
You remember being added as their trusted contact

❌ Be suspicious if:

You don’t know the person mentioned
The email creates false urgency (“Act now!”)
It’s from a different email address

What Should You Do First?

1. Try to Contact Them Directly

Before opening their vault, try reaching them:

Call their phone
Send a text message
Try other family members
Check social media

2. If You Can’t Reach Them

This might be a real emergency. Time to help by accessing their vault.

Opening Their Vault

When you’re ready to help, click the “Open Vault” button in the email. You’ll see a page like this:

What You’ll Need

To open the vault, you need:

Your email address (the same one that got the notification)
Your access code - This is a special 6-word code you saved when you became their trusted contact

Where to Find Your Access Code

When you were first added as a trusted contact, you received an email asking you to save a 6-word access code. It looks something like:

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Important: If you can’t find your access code, you won’t be able to help open the vault.

Multiple Contacts?

Sometimes the vault requires multiple trusted contacts to open it (for extra security). If so:

You’ll need to coordinate with the other contacts
Each person needs their own email and access code
You can add them to the same opening page

What Happens If This Was a False Alarm?

Don’t worry! If the person is actually fine and just forgot to check in:

They can log into their account and send a “heartbeat”
This immediately locks the vault again
All emergency access gets cancelled

Ready to Help?

Follow our simple step-by-step guide:

→ How to Open the Vault

Questions? This person trusted you to help in an emergency. If you need assistance, contact our support team and we’ll help you through the process.