📁 View Their Documents

Congratulations! You’ve successfully opened the vault. Now you can see all the important documents and information they saved for you. This guide shows you what you’ll find and how to download what you need.

What You’ll See

When the vault opens, you’ll see a page like this:

How to View a Document

To look at any document:

1. Click on the “View” button on each document
2. It will open a modal where you can view the document
3. Some documents (like PDFs and images) open a preview right in your browser

How to Download Documents

Download One Document:

1. Click the download link when the view modal is opened
2. Choose where to save it on your computer
3. The document will be saved to your device

Documents from Google Drive, Dropbox, etc.

Some documents might be stored in their Google Drive, Dropbox, or other online storage. You’ll see them like this:

How to Access These:

1. Click on the open link
2. It opens in a new window on their Google Drive/Dropbox
3. You can view and download directly from there
4. No login required - you get special access during the emergency

How Long Do You Have?

You can access these documents for a limited time (60 days from when the vault was opened). You’ll see a countdown showing how much time is left:

Important: Download anything important before the time runs out!

Organizing What You Download

Create a folder on your computer like this:

[Their Name] - Important Documents/
├── Legal Documents/
├── Financial Information/
├── Access Codes/
└── Personal Items/

What to Do With Different Types of Documents

Legal Documents (Wills, etc.)

• Contact a lawyer or the executor named in the will
• These are often time-sensitive

Financial Information

• Contact their banks and insurance companies
• You may need to provide death certificates

Account Access

• Use these to secure their online accounts
• Download important data before accounts are closed

Personal Items

• Share photos and videos with family
• Keep personal letters and messages safe

Common Problems and Solutions

”Document won’t open”

• Try refreshing the page
• Try a different browser
• Contact support if it still doesn’t work

”Download isn’t working”

• Check your internet connection
• Try downloading one document at a time
• Make sure you have enough storage space

”I can’t find something important”

• Check all the different categories
• Look for external storage links
• Ask other trusted contacts what they can see

Working With Other Trusted Contacts

If multiple people have access to the vault:

• Communicate with each other about what you find
• Divide up the work - different people can handle different tasks
• Share important information everyone should know about
• Coordinate so you don’t duplicate efforts

Important Reminders

Keep Everything Secure

• Don’t share these documents with people who shouldn’t see them
• Store downloaded files safely on your computer
• Be careful when emailing or sharing documents

Respect Their Wishes

• Follow any instructions they left
• Handle their information the way they would have wanted
• Take care of their personal items with respect

Get Help When You Need It

• Contact lawyers for legal documents
• Contact banks for financial matters
• Contact our support team for technical issues

You’re doing something very important. This person trusted you to help handle their most valuable information when they couldn’t do it themselves. Take your time, be careful, and don’t hesitate to ask for help when you need it.

Need help? Contact our support team and we’ll guide you through any issues.